What's in a Call Center?
Being in this business for five years, friends ask me why I have so much grace to stay up late and work graveyard shifts and in a Call Center environment. My answer? I am planted! Yeah, I have never felt so smack right at the center of God’s will. I mean, I flourish here in terms of leadership and most of all- I am able to speak in the lives of my agents. And yes- I fell in love with them. I love books, I love writing but my greatest passion is spending time and sharing my thoughts to people. After shift we would hang out, I would talk about my books, about my love for God, about life, about their concerns and it all turns out to be some sort of a cell group. Just last week, most of my agents are now part of my cell group and they are just too happy to have an avenue where they can pour out their souls. Anyways, the reason why a lot of them go to bars and have a drinking session after their work is because they lack these avenues where someone can hear them out and pour out what they ...