I have decided to stay happy!
"Haggard!!!” that's the common term used in the travel industry where I am now. I never thought that being in a travel account is three times harder than technical support. To think my previous account was the elite group in terms of technicality and highly skilled in terms of troubleshooting. Imagine the combination skills of dial-up, DSL, cable and web hosting rolled into one and yet Expedia.com is such a hard account. True it is more of customer service but the tools we use are highly technical (talk about worldspan), and the policies per airline, hotel and car vendor is way above my head. You need to be highly skilled or highly dedicated to master it. Never worked this hard my entire life although I've worked as QA supervisor but I am able to finish my task. This one keeps on piling and I can't afford to miss work. It's crunch time each time, every time. In terms of emails (200 plus a day), cases to be resolved, customer satisfaction ratings, co-workers, manag...